Questions
The short answers, in writing.
If something is not here, write hello@ergovanta.com and the studio will respond within one business day.
Shipping
How long does shipping take?
Orders are processed within 24 to 72 hours and typically deliver in 6 to 15 days, depending on the piece and destination. A tracking link arrives by email when your order ships.
Do you offer free shipping?
Yes. Shipping is free on every order, with no minimum.
Can I track my order?
Yes. A tracking link arrives by email when your order ships, so you can follow it to your door.
Ordering
What payment methods do you accept?
All major credit and debit cards, plus the express options at checkout: Shop Pay, PayPal, Google Pay, and Amazon Pay.
Do you sell gift cards?
Yes. The Ergovanta gift card is digital: pick an amount, add the recipient's email and a message, and choose the day it sends. It arrives by email, ready to spend on anything in the catalog.
Can I change or cancel an order after placing it?
Write hello@ergovanta.com as soon as possible with your order number. Orders are processed within 24 to 72 hours, so there is a real window before anything ships. Once a piece has shipped, the 30-day return path applies.
A finish I want is sold out. Will it come back?
Most pieces cycle between shipments rather than retiring. On the product page, select the finish you want and leave your email, and you will be notified the moment it is back.
Returns
What is your return policy?
Returns are accepted within 30 days of delivery. Pieces should be in original condition. To start a return, email hello@ergovanta.com and the studio will walk you through it.
Can I exchange a piece?
Yes. The simplest path is to return the original and place a new order. If you would rather swap directly, email hello@ergovanta.com and we will sort it out.
What if my piece arrives damaged?
Send a photo to hello@ergovanta.com and we will make it right under our published Refund Policy.
Care
How do I care for the products?
Most pieces need nothing more than a wipe with a soft, dry cloth. Each product page lists anything specific to that piece.
Do products come with a warranty?
We stand behind every piece. If something arrives not right or fails in normal use, email hello@ergovanta.com and we will make it right.
Can I get replacement parts?
For most pieces, yes. Email hello@ergovanta.com with the product name and what you need, and we will help.
Business orders
Do you offer volume or trade pricing?
Yes. Volume pricing is available for corporate and education orders, pricing improves from the second unit on the products that carry the full ladder. See the corporate or education pages, or write hello@ergovanta.com.
Can you handle a multi-room or office-floor order?
Yes. The studio plans multi-room and office orders piece by piece. Write hello@ergovanta.com or call or text +1 (201) 374-0918 with what you are equipping and we will scope it with you.
Do you work with schools and universities?
Yes, K-12 through higher ed. The education page has a budget-to-rooms planner and the Education Lookbook, and the studio scopes classroom and common-room orders piece by piece. Email hello@ergovanta.com or call or text +1 (201) 374-0918.
About
How fast do you answer email?
The studio answers within one business day. Press, business, and general questions all reach the same place: hello@ergovanta.com, or the contact page.
What is Ergovanta?
Ergovanta is a New York based workspace brand: lighting, ergonomics, decor, and desk accessories for the home office, with dedicated corporate and education programs. The point is a desk that feels considered and in command, priced for people furnishing their own office.
Do you sell original art?
Yes. Through the Ergovanta partner program we carry hand and spray-painted New York skyline canvases by Gaga, our featured partner artist, each made to order and signed. See the Partnerships page.
Do you use AI in your imagery?
Ergovanta publishes an AI Policy that states exactly where AI is and is not used. Read the AI Policy page for the specifics.
Still unanswered?
A person reads every message. No list, no follow-up sequence, just an answer within one business day.
Ask us directly